Welcome New Clients! July, 2016

Advanced Feedback is pleased to welcome three new real estate clients. Terra Holdings LLC New York, NY using our video real estate mystery shopping service. Rocky Gorge McLean, VA for onsite shops. Dart Properties Sterling Heights, MI for onsite and phone shops. We also have two new restaurant clients! 3lb. Restaurant – San Diego, CA will be having us shop their restaurants and bars at Brothers Provision, The Barrel Room and Urge Gastropub onsite. Downtown Dining in Monterey, CA will be utilizing our services for their Rio Grill at the Crossroads Carmel.

Testimonials

What Our Client’s Say About Us!

“We are very happy with the reports! We would love to continue with one shop per location per week.” -Heather Cyr, Director of Shop Operations – JuiceLand

“We got the report and my boss was very impressed so you can be sure we will use Advance Feedback again when we want to have another sales agent shopped.” -Vashti Smith, Executive Assistant – Rocky Gorge Development

“We viewed the shops and they all were great! Thank you for getting those to me so quickly!” -Tiffany Atteberry, Dickey’s BBQ Pit – R&R Restaurants LLC

“Thank you very much for completing these shops. They are going very well so far and we like how the reports have been completed. We would like to schedule more!” -Garret Neville, Area Leasing & Marketing Specialist – Dart Properties II, LLC

“Wow, amazing work! I knew this was happening. Your sales don’t (plummet) overnight without something like this taking place. I could not be more pleased with having this peace of mind and it was worth every penny. I will definitely be using you again for my new store. Thank you for your efforts, I am very pleased with your work.” -Jennifer McDougald, Legacy Home Staging

“We are very happy with the shops so far and are finding them very insightful.” -Michael Edick, Vice President Retail Operations – AG Ferrari

“Advanced Feedback provided our department with specific and actionable information on the services we provide our customers. The information we were provided allowed us to acknowledge operations and individuals who were providing exceptional service and make targeted changes where opportunities for improvement were identified.” -Mark Cunningham, Assistant Vice Chancellor, Housing, Dining and Hospitality Services – UC San Diego

“Utopia Management has been using Advanced Feedback for a year now and our management staff’s customer service and phone call percentages have increased because of your services.” -Patricia, Utopia Management

“The survey is very well done and very useful.” -Jim Sonn, Pearl St. Pub

“Your secret shopper reports are causing quite a stir around here. The Principals love it, even those that had not very positive encounters.” -Dan McCue, David Douglas School District

“I really appreciate your detailed and thorough reports. If you ever need a business reference in the Austin area, please do not hesitate to use me.” -Carolyn Braten, 208 W 4th, Inc.

“I found the report very informative and well put together.” -Andy McCormick, Coffee Creek Golf Course

“Awesome work by the way!” -Chris Freeman, Element Collective

“Very informative…The format is perfect for us – it is broad enough that we can see the basic areas that need training.” -Doug Caister, Salon Republic

“Keep the feedback coming, we really appreciate it, it’s been very useful.” -LIVESTRONG

“In conversations with other regions, they were very impressed with the services that your company provided…especially impressed with your professionalism as a representative of Advanced Feedback. The mystery shopper did an awesome job and I am glad that we that we can use her services as well.” -Discount Tire

“Providing premium service to our affluent and discerning customers often starts with phone skills – we can’t miss with Advanced Feedback’s attention to detail and customization. I will certainly do business with them again.” -Tim Cunnigham, Beach House Hermosa Beach

“Our front desk agents now look forward to the feedback challenge of your phone shops. Our customers are sold value with professional first impression. Thank you for helping us maintain the highest levels of accuracy and sincerity.” -Marvin Alyase, Comfort Suites Otay Mesa

“Advanced Feedback has been servicing my needs for the past eight years and has been absolutely terrific. (They) are always responsive to our ever-changing needs.” -Howard Puterman, Enterprise of Las Vegas

“Thank your for being so patient with us…Your service has been terrific! I am excited to have additional shops done…We are very pleased with your services and benefit from the information that your mystery shoppers are providing.” -Diane Nason, Fashion Furniture

“My business relies heavily on incoming phone calls and we spend a considerable amount of money to make the phone ring…I have seen dramatic improvements in the quality of our calls. I highly recommend Advanced Feedback’s diverse services.” -James Greer, Gold Coast Professional Schools

“At Keyes Automotive, we have developed many systems to insure quality customer service…One of the many important facets…Is the telephone mystery shops for parts and service. For many years, Advanced Feedback has provided this program.” -John Lewis, Parts and Service Director

“We have been doing business with Advanced Feedback for several and are very happy. They allow us to service our customers’ needs better and quicker due to their timely and informative call system. I would recommend.” -Marc Smith, MK Smith Chevrolet

“Your targeted shops have been instrumental in our reservations center ADR progress this year, our agents are on their toes at all times…Your next day reports help us correct issues immediately.” -Kristin Lenhart, Pechanga Resort & Casino

“Your services are awesome!” -Andrew Gruel, Slapfish

“The shopper did a good job…good training for all of my staff… very thorough shoppers. ” -Mark Polli, Crunch Fitness Sacramento

“We are very impressed with the service you and your team have provided and will certainly be looking at more shops soon.” -Natasha Leclerc, FRESH Restaurants

“I am very impressed with the quality of the video shop. Great camera placement and audio pick-up. The shopper gets a 5-star rating, she conducted herself in a premium manner. This shop sets the expectations moving forward for additional shops. ” -Tony Galeassi, Digital Eye Research

“Thank you so much for getting this shop completed so quickly and the shop is very detailed oriented, which is AWESOME. We are looking forward to the 2nd mystery shop ” -Jason Thommen, Miele

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McDonald Automotive Group Renews and Expands Telephone Mystery Shopping Service With Advanced Feedback

Client renews their mystery shopping services with the San Diego based mystery shopping company — Advanced Feedback, Inc.

SAN DIEGO, CA, June 25, 2013 – Advanced Feedback, Inc. welcomes back McDonald Automotive Group. Originally signed in 2002, the mystery shopping firm previously conducted phone mystery shops for their Colorado dealership locations until 2008. Since returning they have now added their parts departments.

 The dealerships rely on phone mystery shops to monitor each service and parts agent’s customer service skills. Mystery shoppers pose as potential customers and call inquiring about a series of problems, purchasing parts, rates and availability. Agents are scored based on a number of criteria from phone handling to appointment setting.

 “Our clients rely on our mystery shopping programs to gauge agent performance and the first impressions of their potential customers in order to help turn real calls into real customers.” stated Kurt Adams, Account Director of Advanced Feedback.

 On a daily basis, Advanced Feedback provides immediate results to McDonald Automotive Group and many other companies. These results include the agent’s individual phone shop report and recorded call; all accessible via online streaming and smart phone apps. This immediate feedback allows for correct training and counsel to take place if needed.  To learn more about telephone mystery shopping visit http://www.advancedfeedback.com/mystery-shopper-phone-training.html.  Or, if you are looking for something short term, they also offer an on demand type of service through their secure online store http://www.advancedfeedback.com/phone-shop-store-2.html.

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Welcome Salon Republic!

Advanced Feedback is proud to welcome Salon Republic, to our list of onsite mystery shop evaluations! Salon Republic will be taking advantage of our telephone and onsite mystery shopping services for their salon facilities.

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Welcome New Clients!

Advanced Feedback is proud to welcome Bestia LA, to our list of restaurant mystery shop evaluations! Bestia LA will be taking advantage of our mystery shopper services. We are also proud to welcome Aloft in Silicon Valley!

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Morongo Casino Resort & Spa Extends Mystery Phone Shopping Service to PBX Department

Southern California casino expands telephone mystery shopping services to their PBX department in order to further enhance the customer experience for their front lines.

SAN DIEGO, CA, May 17, 2013 – Advanced Feedback, Inc. a San Diego based mystery shopping company that provides video, onsite and telephone skills evaluations nationally and in neighboring Canada and Mexico. Welcomed the addition of another Morongo Casino Resort & Spa department this year. The mystery shopping firm has been working with the Cabazon, CA casino since 2012.

Account Manager, Geoff Gladu of Advanced Feedback said, “We are very pleased with this new expansion and owe it all to Matt Huber their Revenue & Reservations Manager. We have been working closely with Matt throughout his career since 2006 mostly providing reservation and PBX department services.” He also commented “We look forward to providing Connie Aragon (PBX Manager) the same high quality of service and support both today and in the future.”

The casinos Reservation and PBX departments rely on telephone mystery shops to monitor each operator’s customer service telephone skills. Mystery shoppers pose as potential customers and call inquiring about such things as rates, availability, special events, gaming, amenities, services, specials and much more. Telephone attendants are scored based on a number of criteria, such as rapport building, determining needs, building value, appointment / reservation offers, overcoming resistance, friendliness, helpfulness and professionalism.

Advanced Feedback provides next business day and even same day reporting to Morongo Casino Resort & Spa. These results include the agent’s individual phone shop report and recorded call; all accessible via online streaming and smart phone apps. This immediate feedback allows for encouragement, corrective training and counsel to take place if needed.

To learn more about telephone mystery shopping visit  http://advancedfeedback.com/services-mystery-shopping-company.html

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Contractors State License Schools Renews Telephone Mystery Shopping Service With Advanced Feedback

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Client renews their mystery shopping services with the San Diego based mystery shopping company — Advanced Feedback, Inc.

SAN DIEGO, CA, May 16, 2013 – Advanced Feedback, Inc. welcomes back Contractors State License Schools. Originally signed in 2002, the mystery shopping firm previously conducted phone shops for their California State wide locations until 2011.

The campuses rely on phone shops to monitor each sales agent’s customer service skills. Mystery shoppers pose as potential students and call inquiring about classes, rates and availability. Agents are scored based on a number of criteria, such as friendliness, helpfulness, positivity, qualification, building rapport, building value, enrollment / appointment offers, overcoming objections and/or fears.

Linda Tran, Account Administrator of Advanced Feedback states, “In today’s economy, many businesses rely on mystery shoppers to be their eyes and ears on their employees. Phone shops gauge agent performance and the first impressions of their potential customers.”

On a daily basis, Advanced Feedback provides immediate results to Contractors State License Schools and many other companies. These results include the agent’s individual phone shop report and recorded call; all accessible via online streaming and smart phone apps. This immediate feedback allows for correct training and counsel to take place if needed.

To learn more about telephone mystery shopping visit http://www.advancedfeedback.com/mystery-shopper-phone-training.html

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Welcome to team Advanced Feedback, Caffe Italia!

Advanced Feedback, Inc. is proud to welcome Caffe Italia in Little Italy – San Diego to our list of onsite restaurant mystery shop evaluations! http://www.advancedfeedback.com/restaurant.html

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Advanced Feedback takes Mystery Shopping to Canada

Mystery shopping is not just a U.S. based practice. Advanced Feedback provides mystery shopping not only in the states but also in Canada and Mexico.

(Archive – advancedfeedback.com – SAN DIEGO, CA, Feb 19, 2009) – A long time provider of telephone and onsite mystery shopping, Advanced Feedback now provides both services in Canada. “Our presence in Canada was first established when we started using French speaking Canadians to meet the needs of one of our multi-national clients”, says Zachary Hooker, President of Advanced Feedback. Inc. “For most secret shopping programs to be successful it is important to recruit and train shoppers that reflect the clients target market – even regional dialects can be a tip-off if the business typically caters to their immediate locale.”

During their first few years supporting Canadian businesses with secret telephone shops, Advanced Feedback made all calls from their San Diego location. As the volume increased the mystery shopping firm established a system to use local Canadians, routing the recorded phone shops through their in-house servers. “Our clients use Advanced Feedback’s recorded phone shops, Feedback-24 alerts, phone skills tips, and monthly performance trend reports to monitor and train telephone agents. In these times of economic uncertainty it is absolutely essential to turn all inbound calls into appointments, reservations, or sales. You simply can’t afford to lose a lead due to poor phone skills” proclaims Zachary.

Advanced Feedback conducts mystery shopping programs in all states, Mexico, and Canada. For more information visit http://www.AdvancedFeedback.com

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