Client renews their mystery shopping services with the San Diego based mystery shopping company — Advanced Feedback, Inc.
SAN DIEGO, CA, May 16, 2013 – Advanced Feedback, Inc. welcomes back Contractors State License Schools. Originally signed in 2002, the mystery shopping firm previously conducted phone shops for their California State wide locations until 2011.
The campuses rely on phone shops to monitor each sales agent’s customer service skills. Mystery shoppers pose as potential students and call inquiring about classes, rates and availability. Agents are scored based on a number of criteria, such as friendliness, helpfulness, positivity, qualification, building rapport, building value, enrollment / appointment offers, overcoming objections and/or fears.
Linda Tran, Account Administrator of Advanced Feedback states, “In today’s economy, many businesses rely on mystery shoppers to be their eyes and ears on their employees. Phone shops gauge agent performance and the first impressions of their potential customers.”
On a daily basis, Advanced Feedback provides immediate results to Contractors State License Schools and many other companies. These results include the agent’s individual phone shop report and recorded call; all accessible via online streaming and smart phone apps. This immediate feedback allows for correct training and counsel to take place if needed.
To learn more about telephone mystery shopping visit http://www.advancedfeedback.com/mystery-shopper-phone-training.html