Tag Archives: Canada

Welcome New Clients!

Advanced Feedback is proud to welcome Bestia LA, to our list of restaurant mystery shop evaluations! Bestia LA will be taking advantage of our mystery shopper services. We are also proud to welcome Aloft in Silicon Valley!

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Advanced Feedback takes Mystery Shopping to Canada

Mystery shopping is not just a U.S. based practice. Advanced Feedback provides mystery shopping not only in the states but also in Canada and Mexico.

(Archive – advancedfeedback.com – SAN DIEGO, CA, Feb 19, 2009) – A long time provider of telephone and onsite mystery shopping, Advanced Feedback now provides both services in Canada. “Our presence in Canada was first established when we started using French speaking Canadians to meet the needs of one of our multi-national clients”, says Zachary Hooker, President of Advanced Feedback. Inc. “For most secret shopping programs to be successful it is important to recruit and train shoppers that reflect the clients target market – even regional dialects can be a tip-off if the business typically caters to their immediate locale.”

During their first few years supporting Canadian businesses with secret telephone shops, Advanced Feedback made all calls from their San Diego location. As the volume increased the mystery shopping firm established a system to use local Canadians, routing the recorded phone shops through their in-house servers. “Our clients use Advanced Feedback’s recorded phone shops, Feedback-24 alerts, phone skills tips, and monthly performance trend reports to monitor and train telephone agents. In these times of economic uncertainty it is absolutely essential to turn all inbound calls into appointments, reservations, or sales. You simply can’t afford to lose a lead due to poor phone skills” proclaims Zachary.

Advanced Feedback conducts mystery shopping programs in all states, Mexico, and Canada. For more information visit http://www.AdvancedFeedback.com

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