Tag Archives: Secret Shopping

Testimonials

What Our Client’s Say About Us!

“We are very happy with the reports! We would love to continue with one shop per location per week.” -Heather Cyr, Director of Shop Operations – JuiceLand

“We got the report and my boss was very impressed so you can be sure we will use Advance Feedback again when we want to have another sales agent shopped.” -Vashti Smith, Executive Assistant – Rocky Gorge Development

“We viewed the shops and they all were great! Thank you for getting those to me so quickly!” -Tiffany Atteberry, Dickey’s BBQ Pit – R&R Restaurants LLC

“Thank you very much for completing these shops. They are going very well so far and we like how the reports have been completed. We would like to schedule more!” -Garret Neville, Area Leasing & Marketing Specialist – Dart Properties II, LLC

“Wow, amazing work! I knew this was happening. Your sales don’t (plummet) overnight without something like this taking place. I could not be more pleased with having this peace of mind and it was worth every penny. I will definitely be using you again for my new store. Thank you for your efforts, I am very pleased with your work.” -Jennifer McDougald, Legacy Home Staging

“We are very happy with the shops so far and are finding them very insightful.” -Michael Edick, Vice President Retail Operations – AG Ferrari

“Advanced Feedback provided our department with specific and actionable information on the services we provide our customers. The information we were provided allowed us to acknowledge operations and individuals who were providing exceptional service and make targeted changes where opportunities for improvement were identified.” -Mark Cunningham, Assistant Vice Chancellor, Housing, Dining and Hospitality Services – UC San Diego

“Utopia Management has been using Advanced Feedback for a year now and our management staff’s customer service and phone call percentages have increased because of your services.” -Patricia, Utopia Management

“The survey is very well done and very useful.” -Jim Sonn, Pearl St. Pub

“Your secret shopper reports are causing quite a stir around here. The Principals love it, even those that had not very positive encounters.” -Dan McCue, David Douglas School District

“I really appreciate your detailed and thorough reports. If you ever need a business reference in the Austin area, please do not hesitate to use me.” -Carolyn Braten, 208 W 4th, Inc.

“I found the report very informative and well put together.” -Andy McCormick, Coffee Creek Golf Course

“Awesome work by the way!” -Chris Freeman, Element Collective

“Very informative…The format is perfect for us – it is broad enough that we can see the basic areas that need training.” -Doug Caister, Salon Republic

“Keep the feedback coming, we really appreciate it, it’s been very useful.” -LIVESTRONG

“In conversations with other regions, they were very impressed with the services that your company provided…especially impressed with your professionalism as a representative of Advanced Feedback. The mystery shopper did an awesome job and I am glad that we that we can use her services as well.” -Discount Tire

“Providing premium service to our affluent and discerning customers often starts with phone skills – we can’t miss with Advanced Feedback’s attention to detail and customization. I will certainly do business with them again.” -Tim Cunnigham, Beach House Hermosa Beach

“Our front desk agents now look forward to the feedback challenge of your phone shops. Our customers are sold value with professional first impression. Thank you for helping us maintain the highest levels of accuracy and sincerity.” -Marvin Alyase, Comfort Suites Otay Mesa

“Advanced Feedback has been servicing my needs for the past eight years and has been absolutely terrific. (They) are always responsive to our ever-changing needs.” -Howard Puterman, Enterprise of Las Vegas

“Thank your for being so patient with us…Your service has been terrific! I am excited to have additional shops done…We are very pleased with your services and benefit from the information that your mystery shoppers are providing.” -Diane Nason, Fashion Furniture

“My business relies heavily on incoming phone calls and we spend a considerable amount of money to make the phone ring…I have seen dramatic improvements in the quality of our calls. I highly recommend Advanced Feedback’s diverse services.” -James Greer, Gold Coast Professional Schools

“At Keyes Automotive, we have developed many systems to insure quality customer service…One of the many important facets…Is the telephone mystery shops for parts and service. For many years, Advanced Feedback has provided this program.” -John Lewis, Parts and Service Director

“We have been doing business with Advanced Feedback for several and are very happy. They allow us to service our customers’ needs better and quicker due to their timely and informative call system. I would recommend.” -Marc Smith, MK Smith Chevrolet

“Your targeted shops have been instrumental in our reservations center ADR progress this year, our agents are on their toes at all times…Your next day reports help us correct issues immediately.” -Kristin Lenhart, Pechanga Resort & Casino

“Your services are awesome!” -Andrew Gruel, Slapfish

“The shopper did a good job…good training for all of my staff… very thorough shoppers. ” -Mark Polli, Crunch Fitness Sacramento

“We are very impressed with the service you and your team have provided and will certainly be looking at more shops soon.” -Natasha Leclerc, FRESH Restaurants

“I am very impressed with the quality of the video shop. Great camera placement and audio pick-up. The shopper gets a 5-star rating, she conducted herself in a premium manner. This shop sets the expectations moving forward for additional shops. ” -Tony Galeassi, Digital Eye Research

“Thank you so much for getting this shop completed so quickly and the shop is very detailed oriented, which is AWESOME. We are looking forward to the 2nd mystery shop ” -Jason Thommen, Miele

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Twenty Percent of Hotel Guests Report Problems With Their Stay

Negative word of mouth spreads faster than positive word of mouth. With 43% of guests who will not likely return to a hotel in the future, this is an eye opener.

According to hotel and motel management we have provided services for, more than 20% of guests who have spent more than $250 a night said that they had experienced some sort of problem during their visit. Furthermore, guests who experience a problem are 43% less likely to return in the future. This is a big deal in the hospitality industry.

With this relationship between problems reported and decreased guest loyalty, it is pertinent to keep service up to par to avoid losing market share. Unhappy guests tend to tell others about their experience even more so than happy guests. This means that negative word of mouth spreads faster and has the potential to damage your business’s reputation. Here’s a fact: Yelp gives power to the people. If you are not regularly challenging yourself to provide customer service excellence, Yelp will reflect these efforts. Ergo, profit loss will be imminent. Why even take the chance?

Hospitality professionals know that the answer is to deliver extraordinary levels of customer service. Go above and beyond for your customers. As a hotel manager, or any business manager for that matter, be sure to know how your guests are being treated. Make note of both good and bad experiences in order to pinpoint areas of improvement or reward for top performing employees.

This is where Advanced Feedback comes in. We provide professional mystery shopping services that will undoubtedly deliver you and your business results. Browse or website today and see if our award winning services are right for you.

AdvancedFeedback.com

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New Mystery Shopping Video Services

Advanced Feedback is pleased to announce the launch of it’s entirely redesigned website at AdvancedFeedback.com. The site has a completely new look and provides users with an overview of all customer experience management tools.

Along with a multitude of varying mystery shopping services, AdvancedFeedback is happy to announce our newly designed and reformed video shopping services. Our professional video mystery shopping services provide you with the tools and technology to see exactly what is happening between your employees and your customers. Our services not only provide insight into the experience of a customer, but actual, objective evaluation of your team’s selling skills. Concealed cameras film the entire presentation from greeting to closing.

Businesses hoping to take customer service to the next level can benefit with our services by:

  1. Professional and affordable video shopping services for any industry
  2. View customer flow and analyze performance gaps
  3. Monitor procedures and implemented initiatives
  4. Evaluate new hires and staff veterans
  5. Are your employees ethical and interested in customer needs?
  6. Motivate your sales team and drive them to produce results
  7. Video is highly effective in sales meetings and training seminars
  8. Evaluate your competition
  9. A real, authentic, recorded customer point of view
  10. Visual presentations show you exactly where changes need to be made
  11. Stimulate friendly competition between your top performers
  12. Establish total awareness of your sales or business environment

Howard Puterman, VP and General Manager of Enterprise Rent-A-Car, states “Advanced Feedback has been servicing my needs for the past eight years and has been absolutely terrific. They are always responsive to our ever-changing needs.”

Contact Us Today to see how we can offer you totally customized sales and customer service inspections.

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Advanced Feedback Announces Launch of New Website

Advanced Feedback is pleased to announce the launch of it’s entirely redesigned website at AdvancedFeedback.com. The site has a completely new look and provides users with an overview of all customer experience management tools.

Advanced Feedback provides valuable services to growing businesses in a wide variety of industries including automotive, hospitality, education, financial services and virtually any other customer-driven industry.  Zachary Hooker, President of Advanced Feedback commented, “With the addition of many new services, now covering all customer revenue channels it is time to update our web presence.  We are very excited about the new website and look forward to regularly updating it with our latest developments.”  The revamped website showcases services including Mystery Shopping, Customer Follow Up, Web Hosted Surveys, Competitive Research and Website Video Streaming.

For additional information about Advanced Feedback, or the launch of AdvancedFeedback.com contact us here: AdvancedFeedback.com. In celebration of the launch of the new website Advanced Feedback, Inc. is offering many discounts and free samples to those who contact the company through the website.

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Advanced Feedback is Pleased to Announce the Addition of New Clients

Advanced Feedback is pleased to announce the addition of Utopia Property Management, Discount Tire, American Tire Company, America’s Tire, LS Travel Retail North America, The Southern, Casey’s Cupcakes, Wash N’ Roll, and Cedar Street Courtyard to their current client base.

ImageSAN DIEGO, California, November 09, 2012 –Advanced Feedback is pleased to announce the addition of Utopia Property Management, Discount Tire, American Tire Company, America’s Tire, LS Travel Retail North America, The Southern, Casey’s Cupcakes, Wash N’ Roll, and Cedar Street Courtyard to their current client base.  Each of these clients has opted to utilize one or more of Advanced Feedback’s Mystery Shopping programs to monitor and improve their Customer Experience.

Since 1991, Advanced Feedback has been in the Customer Experience Management business; serving a variety of industries from hotels to hospitals and mom & pop to multi-national companies.  “It is nearly impossible to maintain a competitive advantage in any business if your service is less than satisfactory.” stated Zachary Hooker, President of the company.  “And in this economy with today’s web based consumer, opportunities to shine are limited, your front line may have only one chance to deliver exceptional personalized service!”

With the addition of these four clients to Advanced Feedback’s client base, it shows that both healthcare and restaurant companies are concentrating on improving service during uncertain economical times.  Providing an excellent customer experience helps to win over new customers and keeps them coming back for more.

Advanced Feedback offers many customized services for just about any industry including Onsite Mystery Shopping, Telephone Mystery Shopping, Customer Follow up, and both Employee and Customer Satisfaction Surveying.  For more information and up to date news about how to improve your customer experience visit www.advancedfeedback.com.
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Advanced Feedback is Pleased to Announce the Addition of Four New Clients

San Diego, California, September 16, 2011 –Advanced Feedback is pleased to announce the addition of Sharp Healthcare, TomKats Inc., Fitness Zone and NewMark Merrill Companies to their current client base. Each of these clients has opted to utilize one or more of Advanced Feedback’s Mystery Shopping programs to monitor and improve their Customer Experience.

Since 1991, Advanced Feedback has been in the Customer Experience Management business; serving a variety of industries from hotels to hospitals and mom & pop to multi-national companies.

“It is nearly impossible to maintain a competitive advantage in any business if your service is less than satisfactory.” stated Zachary Hooker, President of the company. “And in this economy with today’s web based consumer, opportunities to shine are limited, your front line may have only one chance to deliver exceptional personalized service!”

With the addition of these four clients to Advanced Feedback’s client base, it shows that both healthcare and restaurant companies are concentrating on improving service during uncertain economical times. Providing an excellent customer experience helps to win over new customers and keeps them coming back for more.

Advanced Feedback offers many customized services for just about any industry including Onsite Mystery Shopping, Telephone Mystery Shopping, Customer Follow up, and both Employee and Customer Satisfaction Surveying. For more information and up to date news about how to improve your customer experience visit www.advancedfeedback.com.

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